WhatsApp allows customers to get fast responses within their beloved app.
#Whatsapp online customer service free#
Look no further! Our free CRM is designed to work seamlessly with SendPulse’s other marketing products, so you can build, organize, track, and nurture your customer database on a single platform. Want a CRM system both your sales and marketing teams will use? Thus, you can store all customer-related information in one system and easily track your customer support KPIs. For example, you can create an integration with a preferred CRM solution. WhatsApp Business has its own API, allowing companies to connect with third-party tools they use. Get a bag of tricks that will encourage customers to start using your chatbot! Connection with other business tools You can easily build a chatbot for WhatsApp and create a fun and satisfyingly fast experience for customers. WhatsApp chatbots are saviors of modern communication between customers and businesses: consumers can get answers in under a second, companies can serve numerous customers at once in multiple languages, and all of it is available 24/7. If businesses contact customers via WhatsApp, it also feels like talking to a friend, transforming a faceless business into a person behind it. As a result, every communication there feels friendly and very personal. WhatsApp is usually a channel used for exchanges with friends and family. As a result, any team member can find all queries from each customer to fully understand their request. It allows an entire customer service team to access all customer messages from a single interface.
WhatsApp did a great job with its messenger’s business version - it has handy features, team inbox being one of them. With SendPulse, you can reach your target audience by sending various types of messages through a communication channel they prefer - email campaigns, web push notifications, SMS, and chatbots for WhatsApp, Instagram, Facebook Messenger, or Telegram.
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