By the way, this can be done using the Officeģ65 Admin portal as explained Here. I'm not sure the " DelegateSentItemsStyle" key will solve everything as it will just allow the mails sent to appear in the Sent item folder of the shared mailbox (from my understanding). We are using Outlook 365 (v.16).Īlmost all of the shared mailboxes have the issue. We can see the mails stuck in the Outbox in Exchange Online and are able to send them again without error. It's a Cloud environment (we just migrated form Notes to Office 365). If you have feedback for TechNet Subscriber Support, Joyce,įirst of all, thanks for considering my issue. Mark the replies as answers if they helped. If the issue only occurs in outlook, you could also use the Microsoft Support and Recovery Assistant to help troubleshooting In the Value data box, type 1, and then click OK. Right-click DelegateSentItemsStyle, and then click Modify. Type DelegateSentItemsStyle, and then press Enter. On the Edit menu, point to New, and then click DWORD Value. Note In this key path, the placeholder x.0 represents 16.0 for Outlook 2016, Outlook for Office 365 and Outlook 2019, 15.0 for Outlook 2013, 14.0 for Outlook 2010, 12.0 for Outlook 2007, and 11.0 for Outlook 2003. The path of the registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences It looks like you have checked this article already: Messages sent from a shared mailbox aren't saved to the Sent Items folder of In addition, what's the outlook version you are using? Is it a hybrid or cloud-only environment?Īs the reply above, see whether OWA have the same behavior.ĭo all the shared mailboxes in your environment have this 'send issue' ?
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